As Indonesia’s economy continues to boom, the country’s retail banking sector is also becoming more competitive and developed. Indonesian banks are becoming more customer-centric, and foreign banks are bringing a plethora of technological expertise and international resources to the market. Affluent clients are seeking specialized services, and banks are fiercely competing for their wallet share. Social media, customer service, and big data are playing larger roles in Indonesian retail banks’ strategies.
This report comprehensively evaluates Indonesia’s retail banking sector. At least two to three bankers in Indonesia’s top five banks were interviewed for this report to identify main trends in the industry, strategies of competitors, and opportunities for banks to expand their market share. Over 250 Indonesian retail-banking customers were interviewed to identify their preferences in investments, retail banking, and customer service.
Reasons to invest in this intelligence.
THE DRAGON BANKER’s HNWI Database is an unparalleled resource and the leading database of its kind. Compiled and curated by a team of expert research specialists, and we acquire this information through lengthy interviews with leaders in Indonesian banks’ retail banking departments, commercial banking departments, private banking arms, wealth management sectors, and via conversations with regulators.
We have acquire data and information from leading scholars within the country, and a survey that targets decision makers who are relevant in the retail banking market in Indonesia. With our primary research as the foundation for our intelligence and analysis, we are able obtain an unsurpassed level of granularity, insight and authority on the retail banking universe in each of the countries and regions we cover.
Who should invest in this report?
This report is designed for the following decision makers: