As Indonesia’s economy continues to boom, the country’s retail banking sector is also becoming more competitive and developed. Indonesian banks are becoming more customer-centric, and foreign banks are bringing a plethora of technological expertise and international resources to the market. Affluent clients are seeking specialized services, and banks are fiercely competing for their wallet share. Social media, customer service, and big data are playing larger roles in Indonesian retail banks’ strategies.
This report comprehensively evaluates Indonesia’s retail banking sector. At least two to three bankers in Indonesia’s top five banks were interviewed for this report to identify main trends in the industry, strategies of competitors, and opportunities for banks to expand their market share. Over 250 Indonesian retail-banking customers were interviewed to identify their preferences in investments, retail banking, and customer service.
Our analysts across London, New York, Singapore and Hong Kong survey the globe's top bankers to acquire detailed insights for our reports.